If you aren't happy with your HOA Management Company, its time to start asking "Why".
Here are just some of the questions that our communities have asked themselves before starting to look for a new relationship.
Why does it take forever to get an answer for even a simple question?
The truth is, it shouldn't. A good HOA management company will have a streamlined administration. This means that your questions are quickly and efficiently received, recorded, routed, and responded to. That seems like a lot of steps, but with Association One's management process the only thing you will notice is the fast response.
Just Some of the Communication Reasons Communities Choose Association One
- Phone Reception
- Community Messaging
- Form Letter Processing
- Print, Pack & Ship
- Record Keeping
- General Business Filings
- Online Q&A
Why can't I get a clear understanding of our HOA finances?
Many HOA communities are lacking in access to relevant financial reports and tools. They are either looking at financial reports that are out of date or just don't make sense. At Association One, we believe that to be unacceptable. With our best in class management tools and regular reporting, you will have a full picture of your community's financial health at your finger tips, when you need it.
Why am I spending hours each month managing or selecting vendors?
From landscaping to snow removal, your HOA will often rely on external vendors to maintain the community's amenities and appearance. But you and your board should not be over burdened with the selection and management of those vendors. A good management company can offload all of that work by overseeing vendor contracts, negotiates terms, and ensures services meet expectations. This eliminates the need for homeowners or board members to chase down contractors or resolve service issues.